Welcome to ReframeCV. These Terms of Service (“Terms”) govern your use of the ReframeCV platform, website, and related services (collectively, the “Service”) operated by ReframeCV (“we,” “us,” or “our”). By accessing or using the Service, you agree to be bound by these Terms.

1. Service Description

ReframeCV is an AI-powered resume building platform that helps job seekers create ATS-optimized resumes tailored to specific job postings. Our Service uses artificial intelligence, including the OpenAI API, to analyze job descriptions and generate tailored resume content, cover letters, LinkedIn summaries, and related career documents.

2. Account Terms

To use certain features of the Service, you must create an account. When registering, you agree to:

  • Provide accurate, current, and complete information during registration.
  • Maintain the security of your account credentials. You are responsible for all activity that occurs under your account.
  • Notify us immediately of any unauthorized use of your account.
  • Be at least 16 years of age. The Service is not directed at children under 16.

We reserve the right to suspend or terminate accounts that violate these Terms or that have been inactive for an extended period, with reasonable notice.

3. Credit System

ReframeCV operates on a credit-based system. Credits are consumed when you use certain features of the Service, such as creating resumes, generating cover letters, or running ATS analyses.

  • Free credits: New accounts receive a one-time allocation of free credits upon registration.
  • Purchased credits: Additional credits may be purchased as one-time packages or through a monthly subscription.
  • Expiration: Credits never expire. Purchased credits and subscription credits remain in your account indefinitely.
  • Non-transferable: Credits are tied to your account and cannot be transferred, sold, or exchanged between accounts.
  • Consumption: Once a credit is consumed by initiating an action (such as generating a resume), it cannot be reversed, even if you choose not to use the resulting output.

4. AI-Generated Content Disclaimer

The content generated by ReframeCV is created with the assistance of artificial intelligence. While we strive to produce high-quality, accurate, and relevant output:

  • AI-generated content is a starting point and should be reviewed by you before use.
  • You are solely responsible for the accuracy, truthfulness, and appropriateness of any content you include in your resume, cover letter, or other documents.
  • We do not guarantee that AI-generated content will result in job interviews, offers, or any specific employment outcomes.
  • You should never include false or misleading information in your career documents, regardless of what the AI suggests.

5. Intellectual Property

Your content: You retain full ownership of all content you upload to or create using the Service, including your resumes, cover letters, and career documents. By using the Service, you grant us a limited license to process your content solely for the purpose of providing the Service to you.

Our platform: The Service itself, including its design, features, algorithms, code, and branding, is owned by ReframeCV and protected by intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of the platform.

6. Payment Terms

All payments for credit packages and subscriptions are processed by our designated payment provider, which acts as our Merchant of Record. When you make a purchase:

  • Our payment provider handles all payment processing, invoicing, sales tax, and VAT collection on our behalf.
  • Prices are displayed in USD but may be converted to your local currency by the payment provider.
  • Subscription payments are billed monthly on the same date as your initial purchase.
  • You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.
  • Refunds are subject to our Refund Policy.

7. Acceptable Use

You agree not to use the Service to:

  • Generate content that is illegal, fraudulent, defamatory, or infringes on the rights of others.
  • Create false or misleading credentials, qualifications, or work history.
  • Attempt to access, scrape, or automate interactions with the Service using bots, scripts, or other automated means without our written consent.
  • Interfere with or disrupt the Service, its servers, or connected networks.
  • Resell, sublicense, or commercially redistribute the Service or its outputs.

8. Termination

We may suspend or terminate your account if you violate these Terms, engage in abusive or fraudulent behavior, or if required by law. Upon termination:

  • Your access to the Service will be revoked immediately.
  • Any unused credits in your account will be forfeited, except where a refund is required by applicable law.
  • You may request a copy of your data before termination by contacting us at hello@reframecv.com.

You may delete your account at any time through your account settings or by contacting us. Upon deletion, your personal data will be removed in accordance with our Privacy Policy.

9. Limitation of Liability

To the maximum extent permitted by applicable law, ReframeCV and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, employment opportunities, or goodwill, arising out of or related to your use of the Service.

Our total aggregate liability for all claims related to the Service shall not exceed the amount you have paid to us in the twelve (12) months preceding the claim.

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Governing Law

These Terms shall be governed by and construed in accordance with applicable law. Payment-related disputes may be subject to our payment provider’s terms and conditions, as they act as the Merchant of Record for all transactions.

11. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or through the Service. Your continued use of the Service after such changes constitutes acceptance of the updated Terms.

12. Communications

We send you service and transactional emails, such as email verification, password reset, security notices, and receipts, because they are needed to provide the Service. These are always sent while you have an account.

We send marketing emails, such as product updates and career tips, only if you give us separate consent. Consent is never a condition of using the Service or of any purchase, and you can withdraw it at any time, as described in our Privacy Policy.

13. Contact

If you have questions about these Terms, please contact us at:

hello@reframecv.com